Refund policy

Return & Refund Policy

Due to the nature of thrifted and pre-owned footwear, customers are encouraged to carefully review the product description, photographs, condition, and size information before placing an order.

Returns Accepted If

• The wrong product was delivered.

• The product arrived damaged due to shipping.

• The product is significantly different from the photographs or description provided on our website.

Returns Not Accepted For

• Change of mind or personal preference.

• Size or fit issues after purchase.

• Minor signs of wear, marks, colour variation, or condition details already shown or described in the product listing.

• Damage caused after delivery through use, wear, misuse, or improper handling.

Return Request Period

Customers must contact Walk N Wear within 3 calendar days of receiving the order. Requests submitted after this period may not be accepted, except where required under applicable consumer law.

How to Request a Return

• Your order number.

• A clear explanation of the issue.

• Clear photographs and, where reasonably required, a video showing the product and the reported issue.

Please do not send the product back before your return request has been reviewed and approved. Approved customers will receive the return address and courier instructions.

Condition of Returned Product

The product must not have been worn or used after delivery and must be returned in the same condition in which it was received, together with its original packaging and any included items.

Return Courier Charges

For an approved return involving a wrong, shipping-damaged, or significantly different product, Walk N Wear will bear the approved return courier cost. The customer must follow the return instructions provided by our support team. Any courier expense incurred without prior approval may not be reimbursed.

Replacement

If a suitable replacement product is available, the customer may choose a replacement instead of a refund. Because most thrifted products are unique or single-quantity items, an identical replacement cannot be guaranteed. If a suitable replacement is unavailable, or the customer prefers a refund, the refund process will apply.

Refund Process

Once the returned product has been received and inspected, we will notify the customer whether the refund has been approved.

Approved refunds will cover the amount paid for the affected product. Prepaid-order refunds will be issued through the original payment method where supported. For Cash on Delivery orders, the refund will be issued through a mutually agreed bank transfer or digital-wallet method after the customer’s payment details have been verified.

Approved refunds may take 5–10 business days to appear, depending on the payment provider or financial institution.

Consumer Rights

Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection law.